For delivery and pickup orders, balloons may be packed in large plastic transport bags to help protect them during transport. These bags are only intended for transporting balloons from our store or delivery vehicle to your location.

Please reuse or recycle the plastic transport bags where possible.

Balloons are sensitive to temperature. Heat can cause helium or air inside balloons to expand, which may make balloons change shape or pop. Cold temperatures can make balloons appear softer or smaller, and they may expand again when returned to room temperature.

Please avoid leaving balloons in hot cars, direct sunlight, near heaters, near ovens, near fireplaces, or beside windows with strong sun exposure.

If you are picking up balloons from our Chatswood store, please make sure your car has enough clean and empty space before collection. Balloon bouquets, number balloons, personalised balloons, bubble balloons and large helium balloons may require more space than expected.

Fresh helium balloons have strong upward force when they are newly inflated. If helium balloons are released directly to the ceiling, they may hit the surface with force.

If the ceiling is rough, textured, sharp or has small spikes, it may damage or pop the balloons. This is especially important for latex helium balloons.

Latex balloons, foil balloons and bubble balloons have different float times and care requirements. Latex balloons are more delicate and may be affected more quickly by temperature, sunlight and air movement.

Foil balloons and bubble balloons generally last longer than latex balloons, but they can still be affected by heat, sharp objects, rough surfaces and rough handling.

Personalised balloons, bubble balloons and custom printed balloons should be handled with extra care. Please avoid rubbing, scratching or pressing the printed or vinyl areas.

Keep personalised balloons away from moisture, heat, direct sunlight and rough surfaces to help preserve the design.

Balloons usually perform best indoors in a cool, dry and stable environment. Outdoor conditions such as wind, rain, heat, direct sunlight, grass, rough walls or uneven surfaces may affect the appearance and lifespan of balloons.

If you are planning to use balloons outdoors, please understand that their condition may change more quickly depending on the weather and location.

• Remove balloons from transport bags immediately after receiving them.
• Do not leave helium balloons sealed inside plastic bags.
• Do not leave balloons in a hot car or direct sunlight.
• Keep balloons away from sharp objects, rough walls and textured ceilings.
• Keep balloon bouquets tied to their weights.
• Handle personalised balloons gently and avoid rubbing the printed areas.
• Indoor display is recommended for the best balloon performance.
• Reuse or recycle plastic transport bags where possible.